General information

JobID: 8746

Position Level: Individual Contributor

Team: Information Technology

Position Type: Regular

Working Time: Full-Time

Locations: Monett, Missouri, Remote, Remote, Springfield, Missouri

Travel Requirements: 10%

Description & Requirements

Jack Henry & Associates is looking for a iCore Programmer Analyst to join our team!  This Programmer will provide support to complex issues within our Silverlake Loan platform.  This programmer will be working from a case management system and will troubleshoot and solve complicated software issues with existing code. This programmer may also be assigned custom work requests that will require changes to base code that allows them to build and develop custom enhancements.

This position will be based out of our Monett or Springfield MO office, or remotely.


  • Minimum of five years of Core Support or Development experience.
  • Must be willing to work night support rotation.


  • Bachelor’s degree in a computer science or data processing field preferred. 
  • Back office loan operations experience preferred.
  • RPG and AS400 experience preferred.
  • Experience with change management software.
  • SQL experience is preferred.


  • Provides technical/engineering support for new and existing applications for all (SilverLake) core software applications.  This includes the most vital and complex multi-product recovery scenarios including but not limited to Core processing reruns, ACH reversals, various interfaces and any urgent core downtime and business scenarios.
  • Leads in critical technical engineering support for after-hours shifts or incidents (nights, holidays and weekends).  This includes potential long durations of consecutive time over periods of increased volume such as end of year, core upgrades or as randomly necessary. 
  • Acts as an advocate for the customer, as an immediate authority on the software designed to address customer’s business needs. 
  • Ensures continued and future success of vital core processes and coordinates critical incidents with all necessary departments.
  • Develops the customer’s business and software requirements into specific systems, applications or process designs for software solutions and integrating software. Often project-based and typically measured by utilization (i.e., billable hours).  Provides reasonable task, project bids and project effort estimates.
  • May develop code for the design, creation, and delivery of new software products, enhancements, and fixes.
  • Utilizes RPGLE, SQL, XML, CL or any necessary programming language.
  • Unit tests and reviews programming to discover any errors and confirm that the programs meet required specifications. Utilizes conversion and software implementation plans; implements newly created code and fixes into existing software.
  • Ensures timely, effective, and quality delivery of software into production.
  • Provides technical advice to other departments within the company and is responsible for integrating components built by product developers.
  • Provides technical assistance to support staff. Assists with implementations of enhancements and fixes by providing coding knowledge.
  • Provides consultation to technical staff.
  • Develops support tools.
  • Assist less experienced peers and may act as a team lead.
  • Keeps customers informed of all enhancements, troubleshooting, and fixes; assists the customer in determining if and how system enhancements may improve process flow and business function.
  • Maintains an awareness and understanding of industry developments and provides ideas for innovation and improvement in order to maintain current service design’s value.
  • Administers various change management tasks.
  • Creates required technical documentation.
  • Adheres to documented departmental and corporate standards.
  • Collaboratively works with development and QA team to ensure timely delivery of high-quality products.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.