General information

JobID: 8425

Position Level: Supervisor

Team: Data Center Operations

Type of Contract: Regular

Locations: Lombard, Illinois

Travel Requirements: 5%

Description & Requirements

The Jack Henry & Associates Item Processing Center in Lombard, IL has a full-time opportunity available for a Unit Operations Supervisor role. This position requires a keen eye for details, the ability to work in a fast-paced environment and the ability to work independently, as well as function as an integral part of a team. The Unit Operations Supervisor will be part of a small team that will provide direct supervision of 6 - 8 personnel to ensure timely and accurate processing of customer transactions and data.  Responsible for receipt and balancing of incoming files, resolving customer issues, and daily processing for each customer.

As a hands-on supervisor, you will be providing support to your team with the daily back-office processing for several hundred institutions. A successful candidate will be able to work as part of a diverse team that has rotational schedules and demanding timelines.  Experience with item processing in a bank or data center is highly preferred. Jack Henry & Associates offers a competitive benefits package, an annual bonus, a company culture that encourages professional growth, and a work-life balance.

Candidates must be able to work a flexible rotational schedule which includes a full-time shift between the hours of 11 am to 7:30 pm or when the work is done. 

This role must sit in the Lombard, IL office. No remote work option is available. Travel is rare and anticipated to be less than 5%.

MINIMUM QUALIFICATIONS

  • A minimum of 6 years of experience in banking production, processing, or item processing. 
  • A minimum of 1 year of supervisory, management, or leadership experience.  
  • Must be able to work a flexible rotational schedule as indicated above.

PREFERRED QUALIFICATIONS

  • Associates or Bachelor’s degree.
  • Item processing experience.

ESSENTIAL FUNCTIONS

  • Provides training and guidance to staff to ensure proper handling of data.
  • Assesses incoming customer requests and assigns to staff as appropriate.
  • Supervises Operations group during a particular shift.
  • Updates data center policies and procedures when new customers are added.
  • Reviews daily shift turnover logs and handles any issues noted.
  • Verifies the completion and accuracy of monthly volumes for customer billing.
  • Provides training and guidance to personnel to ensure proper handling of data.
  • Reviews and audits both incoming and outbound documents to ensure accuracy, completeness, and adherence to establishment standards.  Ensures discrepancies are corrected.
  • Performs all tasks according to established guidelines in a manner that provides a high level of service.
  • Performs any level of task performed by their subordinates.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

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