Position Level
Individual Contributor
Sales & Marketing
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The mission of the Solutions Specialist is to be the single point of contact with and advocate for the Jack Henry field sales organization and the respective lines of business development teams. Their primary mission is to drive sales of the Jack Henry Card Processing Solutions (CPS) set targeting the consumer and business financial services needs of our existing and prospective customers.

Solutions Specialists are the primary product resource for the field sales force. Solutions Specialists are responsible for actively driving and managing the application evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for their product responsibility. The Solutions Specialist must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Ideal candidate must be self-motivated with a proven track record in card processing services sales and knowledge, the technologies that surround it and the industry in general. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must be prepared for extensive travel.

This position can be worked Remote and requires up to 30% travel.

What you’ll be responsible for:

  • Keen ability to understand and document, through the discovery process, customer requirements.
  • To effectively discuss and position Jack Henry CPS ATM, Debit and Credit Card processing solutions, and how they can help financial institutions achieve their business goals.
  • Reviewing customer operations for improving business process opportunities.
  • Demonstrating awareness and understanding of the card processing industry.
  • Designing and coordinating product presentations based on the necessities and competitive sales condition.
  • To convey customer requirements to Product Management teams.
  • To assist in responding to functional and technical elements of RFIs/RFPs.
  • Lead contributor to account solution definition and review.
  • Demonstrating an in-depth understanding of the CPS ATM, Debit and Credit Card products, functions, features and benefits.
  • Performing customer needs assessments and solution finding sessions.
  • Providing responses for product and technical requests.
  • Coordinating meetings, conference calls, strategy sessions and agenda development.
  • Working with the CPS Sales Executives to provide specifications and quotes to prospective clients.
  • Managing customer expectations in order to maintain satisfied customers.
  • Requesting and coordinating resources required to support CPS sales department.
  • Working with JHA Marketing to disseminate CPS updates to the JHA Banking and Credit Union sales force.
  • Identifying product capability gaps or functionality limitations to define alternatives using partners, product enhancements, etc.
  • Conceptualizing and communicating how company products and services affect opportunities and sales exposure within the organization.
  • Participation at user groups, conferences, tradeshows, and other events as required by CPS Sales Management and Product Marketing. 
  • May perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 5 years of experience in Debit and Credit Card processing services.
  • Ability to travel up to 30% for work related activities. 

What would be nice for you to have:

  • Bachelor's degree.
  • Expert knowledge and good understanding of Debit, ATM, Credit Card and industry business challenges.
  • Experience with key card processing concepts including network affiliations, interchange revenue, EMV and card portfolio management.
  • Experience and familiarity of Jack Henry products and line of business a plus
  • Demonstrated ability to manage complex customer interactions in various account situations.
  • Advanced knowledge of Microsoft Office product suite.
  • Proven success presenting technology as a business solution.
  • Proven success selling in complicated sales surroundings with both technical and business buyers.
  • Able to make effective presentations in time constrained situations.
  • Able to prioritize the work in multi-tasking environment.
  • Able to meet tight deadlines and follow up on commitments.
  • Strong selling and sales aptitude.
  • Effective verbal, written and presentation skills.
  • Excellent inter-personal, technical presentation and communications skills
  • Effective team leading ability and management of technical resources for meeting account needs.
  • Proven team player.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.