Position Level
Individual Contributor
Sales & Marketing
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Jack Henry is seeking a Senior SymAdvisor to join our Symitar Consulting team.  The SymAdvisor team provides general consulting and technical staff augmentation for the Symitar business unit within Jack Henry. The SymAdvisors use their extensive knowledge and experience in the financial services industry to collaborate with credit unions to improve their overall success. SymAdvisors have a solid understanding of the technical aspects of the Episys platform, as well as business processes, project management, and overall credit union strategy. A SymAdvisor may act as a consultant one moment, a business analyst or a system administrator the next, and then a technical project manager with the next client. 

This role can sit anywhere within the United States.

What you’ll be responsible for:

  • Acts as a system administrator or business analyst for customer.
  • Collaborates with Jack Henry business units on behalf of the customer.
  • Conducts customer operational and/or systems analysis resulting in problem identification. During engagements, identifies customer-focused operational and system enhancement opportunities. 
  • Monitors personal forecasts to ensure performance to plan.
  • Conducts business process reviews, identifying current state and improved future state. Working closely with customer on business value to gain acceptance, then assist in implementation of future state.
  • Shares insight on market trends and needs; identifies customer needs; assists with creation of product offerings.  
  • Collaborates with team to position Symitar as a leader in the credit union technology market by working with marketing and education teams on white papers, case studies, podcasts, and presentations.
  • Drafts proposals and statements or work to include customer pricing.
  • Create deliverables for customers, including detailed reports that outline the findings and recommendations for process improvement, Visio diagrams for current and future state of processes, and data analysis.
  • Collaborates with clients to ensure testing and training are complete during implementation projects.  
  • Creates project plans to monitor progress, assuring all milestones are completed as projected. 
  • May identify company products or services sales opportunities to fulfill customer’s current or future needs. 
  • May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. 
  • May participate in sales and proposal presentations in addition to completing ongoing team account activities. 
  • May perform other job duties as assigned

What you’ll need to have:

  • Minimum of 5 years of experience in consulting or credit union operations.
  • Symitar Experience

What would be nice for you to have:

  • Expert business process management and improvement skills
  • Exercises independent judgement in selecting methods, techniques and criteria for obtaining solutions
  • Experience identifying business issues and opportunities and recommending solutions. 
  • Passion for business process improvement and operational efficiency. 
  • Must work independently 
  • Expert time management and prioritization skills
  • Expert project management skills 
  • Able to analyze current processes and identify recommendations for improvements. 
  • Able to meet aggressive deadlines
  • Able to learn and adapt to new technology and changes remotely and quickly 
  • Able to adapt to quickly changing work environments

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.