General information

JobID: 9801

Position Level: Individual Contributor

Team: Data Center Operations

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 25%

Description & Requirements

At Jack Henry & Associates we deliver many detailed tasks for our Item Processing and Print Centers including but not limited to Billing, Audits, EUAC functions with the Federal Reserve, Coordination between new installs and CIG with IP and Print Center functions, CPI/Asset Based Increases for contract reviews and changes to the billing workbooks, Customer notifications via Everbridge, Changes to Polices, Procedures and Guidelines, as well as adherence to those changes and many other tasks to make our Centers run as smoothly and as seamless as possible.  Our role greatly depends on us to uphold and protect our Centers in daily operations as well, and to review and bring to the forefront any audit gaps that we might see.   

In order to be successful in this role, we require that you communicate well with each other and other Team members and aid each other as we have very aggressive deadlines throughout the year.  Our Team will travel at the most, 10-20% to other Centers to ensure they are streamlined and reviewed for audit purposes.  We hope you will join us.  We have a unique and rewarding Team that most JHA Associates didn’t know existed, but we are crucial in the daily operations of our Centers.

What you’ll be responsible for:

  • Manages communication and relationship between JHA and Internal Teams and services as the point of contact and escalation point for the resolution of unresolved problems, complaints, and complex service request.
  • Performs conflict billing resolutions between JHA and Internal Teams.
  • Participates in defining requirements for Billing and manages the process for each Item Processing Center that bills for JHA Customers.
  • Responsible for working with Team on many audits including Billing, Internal, Physical and Logical System and Facility, and any External Audits.
  • Contract Review for CPI/Asset Based Increases to customers billing and notifications as well as CPI/Increases changes to Billing Workbooks.
  • Conducts at least annual on-site visits to review Item Processing and Print Center Facilities for audit purposes.
  • Monitors call queues for IP CENTER ADMIN and resolves problem resolution.
  • Responsible for assisting less experienced peers. 
  • May perform other job duties as assigned (included on all postings).

What you’ll need to have:

  • 5 years experience in the financial industry.
  •  Working with customers and Internal Departments.

What would be nice for you to have:

  • Able to meet aggressive deadlines.
  • Has a wide range of experience and able to resolve complex issues as well as great multi-tasking skills. 
  • Excellent knowledge of the financial industry.
  • Excellent communication and Team interaction skills.
  • Excellent 10 key and keyboard skills.
  • Able to prioritize.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.