Position Level
Individual Contributor
Sales & Marketing
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Under moderate supervision the Sales Engineer, serves as primary product resource to support field sales department. Responsible for actively driving and managing the application evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for their product responsibility.

This position can be worked remotely throughout the U.S.

What you’ll be responsible for:

  • Lead contributor to account solution definition and review of customer operations for improving business process opportunities.  Performs customer needs assessments and solutions finding sessions.
  • Understands and documents, through due diligence efforts, customer requirements, and conveys requirements to Product Management teams.
  • Effectively discusses and positions Jack Henry products and solutions by demonstrating an in-depth understanding of company resources, products, functions, features and benefits to both business and technical users.
  • Serves as a trusted advisor to prospects and sales executives through an in-depth understanding of banks needs and Jack Henry products and services. 
  • Works to manage customer expectations, to assure complete customer satisfaction through all stages of the sales process.
  • Designs and coordinates product presentations based on the customer’s needs and competitive sales environment.  Provides insight and guidance to all presenters regarding content, to ensure presentations and messaging are consistent, accurate and customized.
  • Assist Sales Executives with customer and sales team communication, product decisions, agenda design and identifying subject matter experts to aid in demonstrations and follow up assistance. 
  • Work to ensure sales demonstration environments are continually prepared and performing optimally for prospect demonstrations. 
  • Provides specifications and quotes to prospective clients and responds to functional and technical elements of RFIs/RFPs. 
  • Identifies product capability gaps or functionality limitations to define alternatives using partners, product enhancements, etc.
  • Conceptualizes and communicates how company products and services affect opportunities and sales exposure within the organization.
  • Participates at user groups, conferences, tradeshows, and other events as required by Sales Management and Product Marketing.
  • May perform other job duties as assigned. 

What you’ll need to have:

  • Bachelor’s degree.
  • Minimum of 3 years of sales experience.
  • 40% travel required.

What would be nice for you to have:

  • Developing professional expertise.  Works on non-complex to moderately complex projects.  Exercises judgment within defined procedures and practices.
  • Proven success-presenting technology as business solution and selling in complicated sales surroundings with both technical and business buyers.
  • Experience working within financial institutions.  
  • Keen ability to understand and document customer requirements.  Strong selling and sales aptitude with ability to manage complex customer interactions.
  • Able to prioritize work in multi-tasking environment, managing complex customer interactions in various account situations.
  • Able to coordinate meetings, conference calls, strategy sessions and agenda development.
  • Able to lead teams and manage technical resources for meeting account needs.
  • Strong verbal, written and presentation skills.  Able to make effective presentations in time-constrained situations.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.