Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Remote, Remote

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Under general supervision, this position assists and supports Payment Operations compliance with best practices, and industry standards. Maintains production data for analysis and reports findings to various levels of leadership.  Review proposed product, technical and systematic changes and provide an analysis of operational needs.

What you’ll be responsible for:

·        Monitor electronic and checks payments for timely delivery and payment issues.

·        Contact billers to resolve payment issues on behalf of end-users.

·        Resolve TRRs (transaction research requests) in queue.

·        Manage payees and resolve issues with biller account numbers and biller payment posting issues.

·        Monitor and process check returns

·        Manages the 3rd party loan / credit cards payment system used for onboarding of financial institutions. (i.e., Credit Pay Pro)

·        Monitor the 3rd party payment processing system for address verification, account authorization, eBills (i.e., SmartyStreets, Plaid, Finovera and others)

·        Provide payments support to client financial institution CSRs.

·        Support payee and payment management for large client conversions.

·        Resolve payee and payment issues for biller consolidations

·        Deal with all payment exceptions.

·        Serve as Payment Operations subject matter expert on various projects.

·        Retrieve and analyze data and present reports to management for use in supporting operational and business objectives.

·        Evaluates daily, weekly, monthly, etc. production data for trend analysis and recommends process improvements.

·        Evaluates internal controls, communications, risk assessments, and maintenance of documentation of policies and procedures in order to adhere to company requirements.

·        Develops and maintains an organized, methodical documentation system for communicating, implementing, and managing new and existing Payment Operations data.

·        Alerts management of potential issues and makes suggestions for improved processes.

·        Proactively leverage the Payrailz platform to enhance the end-user bill payment experience.

·        Contribute in a “hands-on” manner to achieve operational excellence and exceed customer expectations.

·        Make recommendations for systemic workflow improvements based on real world situations requiring manual actions.

·        Interact with billers and partners in support of payment operations.

·        May perform other job duties as assigned

What you’ll need to have:

·        Minimum of four years of experience in payment operations, payment technology, payee and merchant relations, banking operations, payments processing, or financial research and balancing

What would be nice for you to have:

  • Bachelor’s degree preferred.
  • A seasoned, experienced professional with a full understanding of area of specialization.  Works on moderately complex and diverse projects.  Exercises good judgment in selecting methods and techniques for obtaining solutions.
  • Strong knowledge and experience working with financial institutions.
  • Able to define problems, collect data, establish facts, and draw valid conclusions.
  • Able to meet aggressive deadlines.
  • Ability to work with little or no instruction on routine work.
  • Ability to multi-task.
  • Proficient in Microsoft Office Suite to include: Outlook, Excel, and Word.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.