Position Level
Individual Contributor
Information Technology
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

As a Programmer Analyst with the Symitar Client Support team, you will be providing assistance to Credit Unions running our proprietary software. This multi-faceted support role will include troubleshooting and assisting customers while acting as their system administrator as well as testing, debugging, and editing of small custom PL/1 programs. Extensive training will be provided to learn our intricate core solution and custom database. The position will primarily work 6:00 pm-5:00 am Pacific Time the days will be either Sunday- Wednesday or Wednesday- Saturday and require joining a 24-hour rotation upon completing the training. This position can be remotely worked within the US.

What you’ll be responsible for:

  • Learning the Symitar database and its capabilities in depth.
  • Assisting in improving custom programs for our clients.
  • Testing and debugging programs to ensure quality for our clients
  • Developing conversion and system implementation plans; implementing newly created code and fixes into existing software.
  • Providing programming support for various interfaces.
  • Interacting directly with our clients on a regular basis and keeping them informed of all enhancements, troubleshooting, and fixes.
  • May perform entry-level system administrator duties.
  • May perform other job duties as assigned.
What you’ll need to have:

  • Minimum of 18 months of programming or support programming background.
  • Ability to work Wednesday - Saturday or Sunday - Wednesday 6:00 pm -5:00 am PST and require joining a 24-hour rotation upon completing the training.
  • Must be able to work the day shift during training.
  • Must be able to travel 10%.
What would be nice for you to have:

  • Bachelor's degree.
  • Financial services background.
  • PL/1 programming knowledge.
  • Experience with Linux or Unix operating systems. 
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.