Operator, Computer - - 12461

JobID

12461

Position Level

Individual Contributor

Team

Data Center Operations

Position Type

Regular

Locations

Allen, Texas, Houston, Texas

Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

This position can be worked out of our Allen, TX or Houston, TX offices.

What you’ll be responsible for:

Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
Provides support to customers and internal users in a courteous and professional manner.
Monitors the console and other online systems. Responds with appropriate actions and escalation.
Follows established guidelines to ensure security of data and computer systems.
Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
Contacts the Operations Unit Manager for assistance as needed.
May manage a Windows Server environment.
May perform other job duties as assigned.

What you’ll need to have:

Minimum of 2 years of experience in a technical support role.
Candidates must be able to work their assigned schedule in a 365/24/7 operations center. Schedules will include nights, weekends and holidays and will be assigned upon job offer.

What would be nice for you to have:

Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
Able to type accurately and efficiently.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.