General information

JobID: 8591

Position Level: Manager

Team: Sales & Marketing

Type of Contract: Regular

Working Time: Full-Time

Locations: Charlotte, North Carolina, Remote, Remote

Travel Requirements: 10%

Description & Requirements

Do you enjoy leading people and being part of a high-performing leadership team? Do people describe you as strategic, trustworthy, innovative and dynamic?   How would you like to work for the company that has been ranked for three consecutive years on Forbes’ list of America’s Best Employers?

Jack Henry is seeking a Manager of Marketing Strategic Planning and Operations.  As a vital member of the Marketing Leadership team, this role is responsible for leading the creation of the marketing strategic planning and operational management of that plan across the Marketing organization.   We are seeking an innovative, resourceful, with a unique blend of strategy and process orientation.  Someone with the experience and desire to help guide the many innovations going on with how Marketing plans, manages the plans and measures success.   

Why Jack Henry and Associates,

Jack Henry was founded 40 years ago with a very simple philosophy; Do what is right, Do whatever it takes and have fun.  Today this philosophy is the bedrock of the Jack Henry Marketing Department.   Together we are bold, creative, innovative and collaborative.  A true family.  A place where people come and stay because that is what families do.  We are loyal to each other.  We lift each other up.  We bring out the best in everyone.    That is why we were named the #2 technology place to work in America and the #12 overall large company to work for.   We may be the best kept secret for people who want to grow and develop their Marketing skills. Apply today. Your team awaits!


  • Bachelor’s degree required. 
  • Minimum of 10 years of experience in a Marketing or operations role. 
  • Previous management experience required.
  • Previous experience with managing projects.


  • Excellent written and verbal communication skills.
  • General knowledge of technical, financial, and banking industry and competitive market environment.
  • Strong knowledge of marketing principles and processes.
  • Salesforce experience preferred.
  • Marketing automation experience; HubSpot preferred.
  • Marketing project workflow automation experience; Workfront preferred.
  • Agile marketing methodology experience a plus.
  • Budget management experience preferred.
  • General knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams).


  • Work as part of the Marketing leadership team.
  • Identify annual marketing priorities and establish/guide the objectives, strategic approach, deliverables, and metrics for achieving marketing goals.
  • Provide leadership and oversight, as well as hands-on support, for all marketing initiatives within the scope of work of your marketing team.
  • Monitor resource availability and allocation across marketing to ensure efficient accomplishment of annual objectives and make recommendations as appropriate.
  • Collaborate with marketing leadership to ensure Marketing plans are timely, strategic, and executed as expected.
  • Manage annual Marketing risk assessment.
  • Assist with defining key performance indicators and implement measurement, analytics, and reporting methods to gauge the success of marketing initiatives.
  • Participate in the development of procedures documentation related to departmental efficiency and processes.
  • Participate in annual marketing budgeting process by contributing recommendations for investment to improve marketing.
  • Manage monthly forecasting for marketing team ensuring that expenses are forecast and allocated appropriately and accurately.
  • Collaborate closely with Marketing leadership to drive to ensure that strategies, plans, and budgets are aligned to expectations
  • Represent Marketing on the Customer Experience working team
  • Work with Internal Lines of Business to size and scope requested projects and collaborate with Corporate Communications to fulfill those needs.  
  • Recruit, Hire, Develop and Manage high-performing project managers.
  • Assess project management technology needs and work with outside vendors to fulfill those needs on behalf of all Marketing.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer. We are committed to a work environment that supports, empowers, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or any other characteristic protected under applicable federal, state, or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.