Position Level
Project Management
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The Consumer and Commercial Payments Product Management team is seeking a Manager for the Scrum Master team. This position will be responsible for leading the team of Scrum Masters that is responsible for the overall collaboration of our iPay and Payrailz platforms as they migrate to a singular platform. This position will be responsible for collaborating with the Agile COE and evangelize these practices, assisting with the budget, management coaching, and mentoring, and enhancing the team's skills. You will manage the activities of the Scrum team and ensure that the Scrum process is used as intended. You will be accountable for removing impediments to the team to ensure a successful deliverance of product goals and increase the overall success of the team. This position can be worked remotely in the United States but must work a schedule that is in the Central or Eastern time zone.

What you’ll be responsible for:
  • Serves the Product Owner and Scrum Team in their pursuit to deliver value for the stakeholders.
  • Guide the Scrum Masters on Agile/Scrum Practices and how to get the most out of self-organization to fill gaps left in the Agile/Scrum Frameworks.
  • Assess the Scrum Maturity of the team coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable.
  • Remove impediments to progress and guide the team to remove impediments.
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgment, with an emphasis on healing and problem-solving.
  • Facilitate completion of tasks and goals without coercion,
  • Assist with internal and external communication, improving transparency, and radiating information.
  • Provide support and education to the Product Owner with respect to grooming and maintaining the product backlog, while supporting the team by utilizing a servant leadership style and leading by example. 
  • May perform other job duties as assigned.

What you’ll need to have:
  • Bachelor's Degree.
  • First Level Scrum Master Certification.
  • Minimum of 7 years of experience in a Scrum Master role, Product Management, or Product Owner role for a software development team that utilized Scrum principles, practices, and theory.
  • Minimum of 5 years managing a team.
  • Agile Coaching experience.

What would be nice for you to have:
  • Advanced degree.
  • Second-level Scrum Master Certification.
  • Jack Henry product and services experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.