Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Houston, Texas
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking an EFT (Electronic Funds Transfer) Application Support Analyst to join the team.   This team provides implementation services for ATM, debit, and credit card related products and services for financial institutions that interface into JH Card Processing Solutions. As an Application Support Analyst, you will work with various institutions, internal teams, and vendors to implement these products and services for our customers. This role is also responsible for key management working with encryption keys and encryption devices associated with debit and credit card transaction processing. The ideal candidate will have general knowledge of encryption key management. 

At JH we enjoy an excellent benefit package, a company culture that stresses professional growth and development, and a casual work environment.

This is a fulltime hybrid position that must be worked from the Houston, TX area as it requires 2-3 days of in-office work. The rest of the week will be worked from home after training is complete. There will be occasional travel to several JH data centers in Texas and Missouri.

What you’ll be responsible for:

  • Preparing our customers for installation onto CPS products and services, taking the customer through the installation process, and providing training or support to the customer post-installation.
  • Overseeing and preforming system set-up for customers within various databases and platforms.
  • Providing product support and guidance by answering questions on function, features, and usage of products. This support will be via email, calls, and/or virtual meetings.
  • Working in the Houston office several days a week to load, generate, and extract encryption keys for clients and vendors.
  • Communicating the customer’s needs and expectations to programmers, other team members, and team leaders.
  • Maintaining effective communication with customers throughout entire project.
  • Identifying and maintaining customer issues to ensure proper resolution.
  • Preparing training materials and documentation for customers and internal users.
  • May perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 2 years of EFT (Electronic Funds Transfer) card processing experience.
  • Excellent problem solving and time management skills are needed, along with the ability to manage multiple deadlines, and multiple projects at one time.  Requires self-motivation as you will be working from home several days a week.
  • The ability to clearly communicate expectations to clients.
  • Must be able to work in the Houston, TX office 2-3 days a week.
  • Must be able to travel up to 15%.

What would be nice for you to have:

  • Associate degree or higher preferred.
  • 5+ years of EFT (Electronic Funds Transfer) card processing experience.
  • 2+ years of encryption key management experience.
  • Experience working with JH products.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.