General information

JobID: 9764

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Allen, Texas, Houston, Texas, Remote, Remote

Travel Requirements: 15%

Description & Requirements

Jack Henry & Associates is seeking an EFT (Electronic Funds Transfer) Application Support Analyst to join the team. In this role, you will work directly with financial institutions across the nation to install PIN and signature-based debit and credit programs and EFT networks for institutions converting to JHA.

This team of Application Analysts provides implementation services for ATM, Debit, and Credit card-related projects for our financial institutions that interface into JHA Card Processing Solutions.  As the Application Support Analyst, you will work with various EFT regional and national based networks, including Visa, MasterCard, and Discover, and support various integration projects in order to support our customers.

At JHA, we enjoy an excellent benefits package, a company culture that stresses professional growth and development, and a casual work environment. If you are interested in being on the cutting edge of the exciting and changing dynamics of the card processing environment this position may be for you!

This position can be worked remotely. 

MINIMUM QUALIFICATIONS

  • Minimum 5 years of EFT (Electronic Funds Transfer) card processing experience.
  • Must have prior experience that includes ATM/Debit/Credit Card processing, Visa/MasterCard/Discover Card processing, EMV, or Card Manufacturing Services.

PREFERRED QUALIFICATIONS

  • Associate’s or Bachelor’s degree.
  • Experience working with JHA products.

ESSENTIAL FUNCTIONS

  • Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
  • Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.).   Ensures related business processes will run on software
  • Provides software support/guidance by answering questions on function, features and usage of software products.  Support may be at the customer site or remote
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader
  • Maintains effective communication with customers throughout the entire project/case
  • Identifies/maintains customer issues and ensures proper resolution.  Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
  • Prepares training materials and documentation for customers and internal users
  • Excellent problem solving, team and time management skills managing multiple deadlines

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.