General information

JobID: 8510

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Springfield, Missouri, Springfield, Missouri

Description & Requirements

  1. Jack Henry & Associates has excellent part-time opportunities available in our Springfield and Monett call centers. 

Acting as an agent on behalf of our financial institution clients, the Credit Union Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization! 

Multiple positions available.


The training schedule for this position is as follows:

  • Starting 3/22/2021; Monday-Friday 1PM-10PM CST for the first 5 weeks.

You must be available to work the following shift option:

  • Afternoons during the week; 1PM to 10PM CST as well as an 8 hour shift every Saturday OR Sunday.

MINIMUM QUALIFICATIONS:

  • Must have at least 1 year of customer service experience.
  • Must be available for one of the shifts outlined above.


PREFERRED QUALIFICATIONS:

  • Experience working in a financial institution such as a bank or credit union.
  • Experience working in a call center environment or technical support field.
  • Bachelor’s degree (or working toward) in business or IT related field.
  • Candidates that are bilingual are preferred, but not required.


ESSENTIAL FUNCTIONS:

  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. 
  • Assesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. 
  • Communicates the customer’s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer. We are committed to a work environment that supports, empowers, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or any other characteristic protected under applicable federal, state, or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

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