General information

JobID: 8938

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Braintree, Massachusetts, Remote, Remote

Travel Requirements: 10%

Description & Requirements

Are you passionate about providing client and customer relationship management in a digital banking environment?  If so, this position could be a great fit for you!  Jack Henry & Associates Geezeo team is looking for a Customer Relationship Manager to join their growing team.  The Geezeo team offers a proven platform to deliver the best digital banking experience by seamlessly integrating our platform into digital banking solutions and support over 500 forward-thinking banks and credit unions.  We are looking for individuals who are self-motivated, enthusiastic and love to work closely with clients by developing strong relationships. 

As a Customer Relationship Manager, you will act as a single point of contact for assigned customers, assisting with research and product resolution for products and services.  You will build strong relationships with your customers, their staff and management to maintain a long-lasting working relationship.  This team services over 500 clients for Jack Henry & Associates, so the Customer Relationship Manager will support mainly top tier clients for this growing team.

This position will be hired in Braintree, MA (Boston, MA area) or Remotely.

MINIMUM QUALIFICATIONS

  • Minimum 5 years of experience supporting a technology tool/program/software within the banking or credit union industries.  
  • Minimum 3 years of Client/Customer Relationship Management.
  • Bachelor’s degree.

PREFERRED QUALIFICATIONS

  • Working with a Customer Relationship Management (CRM) tool such as Salesforce.  

ESSENTIAL FUNCTIONS

  • As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services. 
  • Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
  • Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits.
  • Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method.
  • Tracks and manages the resolution of all issues for new customers, as well as, post release issues for existing customers.  
  • Responsible for the identification and referral of sales opportunities.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


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