Position Level
Individual Contributor
Data Center Operations
Position Type
Working Time
Allen, Texas
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We hope you’ll join us. We can’t do it without you. We have a full-time opportunity available for a Computer Operator II. This position requires a keen eye for detail, the ability to work in a fast-paced environment, and the ability to work independently as well as function as an integral part of a team. This team works with the processing of clients using our data center. The computer operators provide support to both internal and external customers. The computer operator monitors systems to make certain they are running appropriately and responds to any incidents in a timely manner. This position will work onsite from our Allen TX Data Center:  The hours will be Monday -Friday 5pm-2am central.

What you’ll be responsible for:

  • Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
  • May manage a Windows Server environment.
  • Contacts the Operations Unit Manager for assistance as needed.
  • Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
  • Follows established guidelines to ensure security of data and computer systems.
  • Monitors the console and other online systems. Responds with appropriate actions and escalation.
  • Provides support to customers and internal users in a courteous and professional manner.
  • Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
  • May perform other job duties as assigned. 

What you’ll need to have:

  • Minimum of 1 year of working as a computer operator in a data center environment or computer operation experience. 
  • Must be able to work onsite in Allen TX and  the assigned shift Monday, Tuesday, and Wednesday 5 pm -2 am Central, and Saturday and Sunday 8 am -5 pm Central. 

What would be nice for you to have: 

  • IBM iSeries experience preferred.
  • Banking experience.                                             

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.