Position Level
Individual Contributor
Information Technology
Position Type
Working Time
Remote, Remote
Travel Requirements

Description & Requirements

Are you ready to take your knowledge of the Symitar Core System (formally known as Episys) to the next level? Do you like traveling? If so, this may be the job for you. Jack Henry has a current opening for an experienced Business Consultant with our Credit Union Solutions Implementations team.

The Business Consultant’s primary responsibility is to work with credit union executives and back office staff to convert their legacy core processing software to the Symitar Core System. The Business Consultant is responsible for database mapping, training customers how to verify accuracy of the converted data, testing core system functionality, and for implementing custom programs. In a nutshell, the Business Consultant must ensure that Symitar aligns with the credit union’s business rules and processes and ensure the credit union is ready for their transition to Symitar. There are multiple on-site visits during each project. To be successful you must be able to maintain a positive image to clients, have excellent organization and time management skills, meet deadlines, and most of all have fun!

About Our Team 

We are a tight-knit group of 12 Business Consultants. You must be comfortable working in a team-based environment as you will work very closely with the rest of the Implementations department on projects. Most of our Credit Union Implementations team are located in the San Diego, CA region but this position can be worked remotely within the United States. You will be required to travel up to 30% of the year which may include up to 50% of any given month.

As a Jack Henry associate you are more than just an employee, you are a valued member of the organization that is dependent on you and your success! Jack Henry stresses a company culture that encourages you to think outside the box and to grow in your professional career. As a Jack Henry employee you will enjoy a casual and relaxed work environment, excellent benefits and a generous PTO plan that allows you to maintain a work life balance.

What you’ll be responsible for:

  • Conducts on-site customer operational and/or systems analysis resulting in problem identification. During engagements, identifies operational and system enhancement opportunities. 
  • Drafts proposals, including detailed reports that outline the findings and recommendations for process improvement. 
  • Based on results, designs solutions and hardware/software specifications by creating detailed documents. 
  • Supports customers by utilizing data analytic tools and identifying ways to improve key performance factors.   
  • Creates solution deployment strategy. 
  • Ensures testing and customer training are referred to support organizations. 
  • Creates project plans to monitor progress, assuring all milestones are completed as projected.   
  • Effectively discusses Jack Henry products, services and solutions with customers to ensure client retention. 
  • May identify company products or services sales opportunities to fulfill customer’s current or future needs and communicates to appropriate sales team.  
  • May assist customers in evaluating marketing plans, identifying strategic marketing initiatives and monitoring the progress of a programs performance.  
  • May assist customers in the design and development of marketing plans for products and services. 
  • May communicate marketing campaigns and assist customers with the campaign program. 
  • May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.  
  • May participate in sales and proposal presentations in addition to completing ongoing team account activities.  
  • May assist less experienced peers. 
  • May perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 4 years of business/systems analysis or financial/banking software implementations.   
  • Symitar Core System experience. 
  • Must be able to travel up to 30% of the time to client sites.

What would be nice for you to have:

  • Bachelor's Degree.
  • Symitar Lending, Deposit, or Payments experience.
  • Superior communication and customer interaction skills.
  • Excellent grammar and writing skills.
  • Able to define system and functional requirements.
  • Able to interact with and communicate well with other technical associates.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.