General information

JobID: 9605

Position Level: Individual Contributor

Team: Information Technology

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 5%

Description & Requirements

ImageCenter, a ProfitStars solution, is a recognized leader in check processing for financial institutions. ImageCenter provides teller capture, ATM processing, integration with fraud vendors and cash letter settlement with the FRB. We are seeking a Business Analyst to join the ImageCenter Operation’s Center team.  You will help incorporate continuous process improvement methodologies into our current process. 

The Business Analyst is responsible for ensuring that both our process and product are meeting customer’s needs. They will support ImageCenter Operations by helping to eliminate bottlenecks, improve processes, provide direct assistance, and act as the voice of the customer. On a daily basis, the business analyst will work with customers, ImageCenter Operations, ImageCenter development, and other internal teams. 

You will help create and distribute work products to assist our customers and Operations teams implementing both the ImageCenter and AlertCenter products. 

This position can be worked Remote from any US location.

Minimum Qualifications

  • Must have a minimum of 5 years of experience in software implementation, education, and/or support.
  • Travel up to 5% to attend a Jack Henry meeting in another office location, training, and or conference.

Preferred Qualifications

  • Bachelor’s degree.
  • Experience with process improvement.

Essential Functions

  • Researches, analyzes, creates, and maintains applicable Policies & Procedures.
  • Manages department processes to ensure compliance and that deadlines are met.
  • Defines, documents, and publishes processes. Observes existing practices across multiple departments with similar functions and looks for opportunities to optimize practices and processes.
  • Supports collection and interpretation of business information.
  • Diagrams and evaluates existing processes.
  • Collects data to identify root cause of problems.
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
  • Measures performance against process requirements. Aligns improvement to performance shortfalls.
  • Performs Impact Analysis of all recommended changes and standards. Presents and defends recommendations to mid-management and senior level management. 
  • Interrelates KPIs and adjusts business variables to improve the effectiveness of the measurements used.
  • Analyzes trends and provides correlated studies of potential changes and outcomes.
  • Participates in post-project reviews to determine effectiveness, pertinence and timeliness of newly recommended processes. Identifies processes that are effective and works to change processes in need of further refinement.
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control.
  • Analyzes high volumes of data from multiple sources.
  • Tracks the appropriate market space.
  • Performs Cost-Benefit and other forms of analyses.


Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


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