General information

JobID: 10046

Position Level: Individual Contributor

Team: Information Technology

Position Type: Regular

Working Time: Full-Time

Locations: Birmingham, Alabama, Remote, Remote

Travel Requirements: 5%

Description & Requirements


At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you. 

We are seeking an experienced Business Analyst to join our iTalk product group. This team of 30 works on our cutting-edge phone-based banking solutions. The ideal candidate is skilled in critical and analytical thinking, a strong communicator, and a problem solver. You’d be the strong link between our customers, developers, and the operations team. Up for an adventure? You’ve come to the right place.

This position can be based to work out of any Jack Henry office or remote from any US location. Travel up to 5% for occasional team meetings or conferences is required. The target salary range for this position is between $70-95k depending on skill level and geographical location.


What you’ll be responsible for: 

  • Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
  • May perform application, system and regression tests.
  • Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
  • Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
  • Interacts with technical teams to convey business requirements.
  • Participates in Agile Ceremonies   
  • Work through requirements, creates documentation, present to development teams, and presents it back to stakeholders
  • Answer questions from QA, development, and operations as subject matter expert.
  • Performs application and system testing.  Logs any defects found in Azure
  • Responds to Idealab submissions
  • Involved in Change Control Board.
  • May assist less experienced peers.
  • May perform other duties as assigned. 
What you’ll need to have:

  • Must have a minimum of 4 years of experience working with financial products and services OR working within the software development lifecycle.
  • Experience with customer facing technology.
  • Experience gathering requirements/information from customers/stakeholders and using those to provide/recommend a solution.
  • Experience testing applications/systems.
What would be nice for you to have:                                                                

  • Associates or Bachelor’s degree.
  • Business Analyst experience.
  • DevOps experience.
  • Adobe XD experience.


If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.  

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met. 

Culture of Commitment 

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.  

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time. 


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