General information

JobID: 11108

Position Level: Individual Contributor

Team: Information Technology

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 50%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. Streamlining processes and leveraging system functionality is key.  We hope you’ll join us. We can’t do it without you.

In this role you will conduct on-site Banking customer visits up to 50% of the time with the purpose of identifying ways to improve their financial and loan operational performance and quantifying the anticipated benefits.  This role supports the continued need for utilization studies to identify and quantify opportunities to fully leverage the Jack Henry systems with the primary focus being SilverLake System Loans functionality and to provide process improvement recommendations to identify desirable front and back-office process changes in adherence with system capabilities. To be successful in this role we need someone who is detail oriented, has strong communication skills, self-motivated and can comfortably work with senior leadership and everyday users of our products.

This position can be worked remotely throughout the U.S.

What you’ll be responsible for:

  • Conduct on-site customer operational and/or systems analysis resulting in problem identification when not working remotely. 
  • During engagements, identifies operational and system enhancement opportunities.
  • Drafts reports, including detailed reports that outline the findings and recommendations for process improvement. Based on results, designs solutions and hardware/software specifications by creating detailed documents.
  • Effectively discusses JHA products, services, and solutions with customers to ensure client retention.
  • May participate in sales and proposal presentations in addition to completing ongoing team account activities.
  • May perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 5 years in the banking industry.
  • Minimum of 3 years of broad banking experience in bank loan operations.
  • Must be able to travel up to 50%.
  • Banking software experience with Loan applications.

What would be nice for you to have:    

  • Experience working with Jack Henry products.
  • Ability to problem solve and provide solutions to customers.
  • Able to define system and functional requirements. 
  • Able to analyze current processes and identify recommendations for improvement.
  • Able to project a positive image to customers.
  • Able to meet aggressive deadlines.
  • Able to work on multiple projects concurrently.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.                                                      

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.