General information

JobID: 9741

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 25%

Description & Requirements

Jack Henry & Associates is seeking a Banking Software Trainer to join our EPS Education team. In this role, you will be responsible for the development and delivery of training courses for internal and external customers focusing on Automated Clearing House (ACH) products. Our teams’ duties include researching, developing, documenting, and implementing customer-facing training programs. The ideal candidate will have a strong familiarity with ACH rules, ACH files, and must excel with presentations and communication.

Minimum Qualifications

  • Minimum of 5 years of experience with ACH, working in a bank or credit union back office, or training/supporting customers on JHA products.

Preferred Qualifications

  • Associates or Bachelor’s degree.
  • Accredited ACH Professional.
  • Knowledge of Adult Learning Theories.
  • ACH back-office financial institution experience.
  • Experience with Software Application Training.
  • Good knowledge of JHA or EPS products.
  • Strong communication, customer interaction, project management, and public speaking skills.
  • Strong knowledge of MS Office, and internet-based training tools.

Essential Functions

  • Designs and delivers software and service training courses or workshops. Creates, designs, and customizes training materials and procedures for each customer situation, and may consult with the customer for appropriate customization.
  • Arranges and/or prepares selected training materials (binders, handouts, class files, presentation materials, visuals, software CDs, exercises, etc.) for use during live and web-based training sessions.
  • Creates reusable eLearning or internet-based training sessions.
  • May arrange the training environment (scheduling of rooms and computers for use, location, and length of training, attendee list, etc.).
  • Tests and maintains software for training purposes.
  • Provides customer follow-up on any questions asked during training that required post-training research. Ensures all questions are answered timely and thoroughly.
  • Makes changes to training materials based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
  • Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes and upgrades.
  • May troubleshoot and debug issues prior to, during, and after installations.
  • Prioritizes tasks and documents problems.
  • Keeps informed of the most recent industry trends.
  • May participate in user conferences.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.