General information

JobID: 11022

Position Level: Supervisor

Team: Implementation & Support

Position Type: Regular

Locations: Remote, Remote

Travel Requirements: 5%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The Enterprise Integration team is looking to add an Application Engineer Supervisor to their group to help upgrade and maintain customer’s server systems and software. This position works afterhours, and the qualified candidate will need to be organized and have the ability to communicate effectively and collaborate with management and our customers as well as lead a team.

This position will work second shift Monday- Friday CST. This person can work remotely anywhere in the U.S.

If you are interested in this position, please apply on or before June 15th, 2022. 

What you’ll be responsible for:

  • Scheduling and supervising activities of a team of engineers that work release related task.
  • Responding to escalated customer issues directly. Performs remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
  • Instructs customers in the operation and maintenance of the system and JHA software.
  • Acts as a second level troubleshooter on issues and will often work across product and organizational lines to achieve optimal resolution.
  • Serves as liaison between the company and customers.
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.
  • Encouraging direct reports as they contribute to the collective JHA support knowledge using the KCS methodology.
  • May perform other job duties as assigned. 

What you’ll need to have:

  • 3 years of experience as a Window Server Administrator.
  • 6 years of experience providing technical support in an IT related role.
  • 1 year of leadership experience as a team lead, supervisor, or manager in a technical position.
  • Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Flexibility to work different work schedules as needed.
  • Bachelor’s degree in computer science/ IT related field.                                                   

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.