Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Allen, Texas, Birmingham, Alabama, Hoover, Alabama, Lenexa, Kansas, Louisville, Kentucky, Remote, Remote, San Diego, California, Springfield, Missouri
Travel Requirements

Description & requirements


At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The ideal candidate has a strong knowledge base of Windows operating systems and network environments, enjoys keeping up with new technologies and processes, can think creatively to deliver solutions, and can provide superior customer service. This individual would be working with two peers as well as three support technicians and an implementations coordinator.

This position will be filled to work Remotely within the U.S.

Please apply on or before August 26th, 2022

What you’ll be responsible for:

  • Deploys applications into production environments for external and internal customers. 
  • Serves as liaison between the company and customers.
  • Troubleshoots both applications and systems.
  • Integrates and verifies functionality between multiple applications and web services.
  • Performs remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on applications and services.
  • Triages customer needs and identifies and escalates to the appropriate department. 
  • Communicates with Support to assist with issues related to existing environments.
  • Instructs customers in the basic operation and maintenance of the system. 
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network, and security support.
  • May perform other job duties as assigned. 

What you’ll need to have:

  • 5 years of experience administering or directly supporting Windows Server environments.
  • 3 years customer service experience with external facing customers.
  • Experience with relational databases and technologies 
  • Experience with Windows Server 2016 or newer.
  • Must be able to work some nights and some weekend activities.
  • Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Experience with consuming web APIs (REST and SOAP).
  • Advanced experience with SQL Server including Database design, TSQL, and stored procedures.
  • Understanding of networking standard protocols and components such as: HTTP, HTTPS, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing.
  • A strong understanding of Microsoft technologies including .NET Core, .NET Framework, ASP.NET.
  • Proficiency with Linux systems.
  • Experience with Active Directory Federation Services (ADFS).
  • Experience with problem isolation and troubleshooting using application and network diagnostics. (Windows System Events, WCF tracing, Wireshark, Fiddler).
  • Experience with cloud environments (Azure, AWS, Oracle).
  • Experience with containerization platforms such as Kubernetes and Docker.
  • Experience with NoSQL.
  • Experience using PowerShell to automate and script tasks.
  • Programming experience with VB.NET or C#.                                                            

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.