General information

JobID: 10985

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 20%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking an Applications Analyst to provide hands-on support for Jack Henry’s LoanVantage team with installation/implementation projects for our cutting-edge lending software platform. This tool provides commercial and consumer credit analysis, underwriting, review and management solutions, and many other lending management tools.

This individual would assist our project managers with the configuration of the lending platform including user setup, validating core data, troubleshooting customer issues during user acceptance testing, configuring technical interfaces, and configuring workflows. As installations are completed, this individual will help guide customers through the technical elements of the implementation process and communicate updates. Duration of projects can vary from short term to long term, and size will vary based on the scope of the implementation and the financial institution.

The ideal candidate brings strong technical knowledge as well as a project-based mindset, customer service skills, the ability to prioritize projects and responsibilities, and an eye toward the big picture.

This position will be filled to work Remotely within the U.S.

What you’ll be responsible for:

  • Provides remote or on-site software installation services.  Ensures software applications are installed and fully functional.
  • Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
  • Consults with customers to define parameters within the software application.
  • Trains the customer on use and feature functionality of the application.
  • Communicates the customer’s needs/expectations to appropriate personnel. 
  • Notifies appropriate personnel of any application issues.
  • Interacts with Project Manager on various issues.
  • May assist customers in validating accurate conversion of all data.
  • Analyze transaction processing.
  • Mentors and provides training to employees.
  • May perform other job duties as assigned.
What you’ll need to have:

  • Must have 3 years of experience in technical support or troubleshooting.
  • Must have 1 year of experience in the banking or lending industry or working with banking/lending software products.
  • Must be able to travel up to 20% to conduct on-site software implementation and user training. Travel is (Monday – Friday) and typically is 3 to 5 business days.
What would be nice for you to have:

  • Bachelor’s degree.
  • Experience in Commercial and/or Consumer Lending in any of the following categories: Loan Originator or Loan Operations, Credit Analyst or Underwriting.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 


Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.



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