General information

JobID: 8655

Position Level: Individual Contributor

Team: Implementation & Support

Type of Contract: Regular

Working Time: Full-Time

Locations: Monett, Missouri, Springfield, Missouri, Springfield, Missouri

Travel Requirements: 25%

Description & Requirements

Jack Henry & Associates is currently searching for an Applications Analyst to join our jhaCall Center. The jhaCall Center is a fast-paced, high energy, environment that is experiencing tremendous growth in clients, employees and revenue. Under moderate supervision, the Applications Analyst acts as liaison between the financial institution and the installation team. This individual is part of a team that is responsible for all aspects of installing software applications including end user preparation and post installation training and support.

This position will be located at either our Springfield, MO or Monett, MO offices.

MINIMUM QUALIFICATIONS

  • Minimum of 2 years of operations experience in a financial institution.
  • Experience with Microsoft Suite.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree.
  • Developing professional expertise.  Works on non-complex to moderately complex projects.  Exercises judgment within defined procedures and practices.
  • General knowledge of the financial industry.
  • General knowledge of software platforms and operating systems.
  • Able to successfully install new or enhanced software applications.
  • Able to train customers on use of software applications.
  • Able to communicate with customers and provide outstanding customer service.
  • Able to meet aggressive deadlines.
  • Self starter, willing to learn and increase knowledge.

ESSENTIAL FUNCTIONS

  • Provides remote or on-site software installation services.  Ensures software applications are installed and fully functional.
  • Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
  • Consults with customers to define parameters within the software application.
  • Trains the customer on use and feature functionality of the application.
  • Communicates the customer’s needs/expectations to appropriate personnel. 
  • Notifies appropriate personnel of any application issues.
  • Interacts with Project Manager on various issues.
  • May assist customers in validating accurate conversion of all data.
  • May analyze transaction processing.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.