Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Birmingham, Alabama, Branson, Missouri, Cedar Falls, Iowa, Elizabethtown, Kentucky, Monett, Missouri, Oklahoma City, Oklahoma, Remote, Remote, Springfield, Missouri
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The 4|sight Release Group is looking for a self-motivated and driven individual to join our team as an Applications Analyst. The Application Analyst is responsible for all aspects of upgrading 4|sight and Software applications for all of JH’s existing In-house customers. This includes the customer’s Staging/Validation and preparation of the customer’s system, the Upgrade, and post upgrade live day support. The analyst will need to have excellent communication skills and general knowledge of the financial industry will be helpful.  The 4|sight release team has very aggressive goals and deadlines to meet so the individual we are seeking must be a self-starter and willing to learn and continue to increase their knowledge of the JH products and how they work with each other.

This position will be filled to work Remotely within the U.S.

The target salary range for this position is $44,900-$55,000, based on location and experience.

If you are interested in this position, please apply on or before September 27, 2023.

What you’ll be responsible for: 

  • Provide remote or on-site software installation services.  Ensure software applications are installed and fully functional.
  • Prior to the installation, analyze the customers’ existing products and consults with customer to map current system to the JHA product.
  • Consult with customers to define parameters within the software application.
  • Train the customer on use and feature functionality of the application.
  • Communicate the customer’s needs/expectations to appropriate personnel.  
  • Notify appropriate personnel of any application issues.
  • Interact with Project Manager on various issues.
  • Mentor and provide training to employees.
  • May perform other job duties as assigned.  
What you’ll need to have:

  • A minimum of 4 years of experience in a technical support role providing troubleshooting support within Microsoft environment (Helpdesk, Desktop and/or Network Support).
  • Experience working with Windows software platforms and operating systems, such as a combination of SQL, Windows Server 2012 and higher, Windows 10 and higher.
  • Ability to work Monday – Friday (Shift - 5:00PM to 2:00AM CST). The timeframe is based on a traditional 8-hour workday with a 1 hour lunch but the starting and ending times may vary due to customer start time requirements for the upgrades.
  • Ability to work days and weekends or change to days shifts depending on schedule.
  • Ability to work a minimum of 2 weekends per month and as many as 4 weekends per month as needed.
  • Ability to travel up to 10% to various JHA clients to provide onsite software upgrades (domestic travel).
What would be nice for you to have:  

  • Experience working in a financial institution. 
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.