General information

JobID: 11287

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Monett, Missouri, Remote, Remote, Springfield, Missouri

Travel Requirements: 50%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Jack Henry's Customer Education Team is seeking a Senior Application Trainer to join our team. This team develops and delivers live training for all three JHA Banking Core Platforms, SilverLake, CIF 20/20, and Core Director as well as jhaEnterprise Workflow and Teller Applications. The ideal candidate will be able to explain how to use the system to it's full capacity from the banker's perspective.  Most training will be delivered virtually, however, there will be some travel required. This trainer needs to be a self-starter that will learn on their own as well as work with other team members and departments. This position will be based out of the Monett or Springfield MO area.  There will be travel involved with this position.

What you’ll be responsible for:

  • Designs and delivers software and service training courses or workshops. Creates, designs, and customizes training materials and procedures for each customer situation, and may consult with the customer for appropriate customization.
  • May arrange the training environment (scheduling of rooms and computers for use, location and length of training, , attendee list, etc).
  • Provides customer follow-up on any questions asked during training that required post-training research. Ensures all questions are answered timely and thoroughly.
  • Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes and upgrades.
  • Supports and trains less experienced peers.
  • May assist less experienced peers.
  • May perform other job duties as assigned. 

What you’ll need to have:

  • Must have at least 6 years of experience working in a financial institution that involved all aspects of branch operations. 
  • Must have previous professional presentation or teaching experience.

What would be nice for you to have: 

  • SilverLake, CIF 20/20, or Core Director experience.
  • Training Certifications.
  • Associates or Bachelor's degree.                                                               

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.