MINIMUM QUALIFICATIONS

• Minimum of 18 months of experience in applications analysis, software implementations or a technical support role. 
• Must have experience in customer support.

PREFERRED QUALIFICATIONS

• Associate’s or Bachelor’s degree. 
• Knowledge and experience with Microsoft SQL Server and associated components (SSAS, SSIS, SSRS).
• Experience providing technical support or analysis in a windows environment. 
• Prior work experience within the financial services industry, preferably credit unions. 
• Ability to manage multiple priorities.
• Previous Episys experience.
• Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems.

ESSENTIAL FUNCTIONS

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., Performs system configuration, task scheduling, and software process troubleshooting to ensure smooth system operations).   
• Provides software support/guidance by answering questions on function, features and usage of software products.  Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations by working with other team members, product management and software development teams. 
• Maintains effective communication with customer throughout entire project/case.
• Monitors customer issues, ensuring they are resolved or are forwarded to the appropriate personnel.
• Maintains customer issue list by application along with common troubleshooting techniques and solutions.
• Prepares training materials and documentation for customers and internal users.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.