Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Remote, Remote

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Symitar is currently looking for an Applications Analyst to join our Symitar PowerFrame Implementation and Support team. You will also be responsible for implementing/installing and supporting Symitar PowerFrame. This product extends the Symitar platform by giving our clients the ability to create a user experience that is customizable to their business needs. You will be troubleshooting enhancements and fixes. Under moderate supervision, you will work directly with Financial Institutions, and perform extensive troubleshooting of new products and services under the Symitar PowerFrame.

Candidate must possess leadership qualities, be extremely organized and self-motivated, and enjoy working in a learning environment. Being flexible and adaptable are critical to success.

This position can be worked remotely throughout the U.S.

What you’ll be responsible for:

  • Provides technical assistance to clients. Analyzes the problem as described by the client and determines the best course of action. Provides support to clients/users if product issues are encountered. 
  • Includes all appropriate departments to facilitate a successful resolution to any client issue.
  • Prepares the client for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
  • Provides software support/guidance by answering questions on functions, features and usage of software products. 
  • Maintains effective communication with client throughout entire project/case.
  • Reports design, reliability and/or enhancement requests or bugs.
  • May prepare test environment and test new enhancements or other internal quality testing.
  • Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in online training programs.
  • May perform other job duties as assigned.
What you’ll need to have:

  • Minimum of 4 years of experience with software applications analysis, software implementation, business analysis experience and/or financial institution experience.
  • Must be able to work 7am - 4pm PST or 8am - 5pm PST.

What would be nice for you to have:                                         

  • Customer service oriented.
  • Excellent communication and client interaction skills.
  • Exceptional analytical skills.
  • Experience with Symitar core database and functions.
  • Experience providing troubleshooting connectivity to JHA products.
  • Previous credit union experience.
  • Able to train customers on use of software applications.
  • Able to communicate with customers and other departments effectively.
  • Able to perform troubleshooting and involve appropriate resources to resolve.
  • Able to successfully manage a high volume of cases.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.