Position Level
Individual Contributor
Implementation & Support
Position Type
Working Time
Remote, Remote, Springfield, Missouri
Travel Requirements

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are adding a Technical Application Support Analyst to our Core Director Implementations team. This is a unique role that provides services for new and existing customers of Jack Henry's Core Director core banking solution. You will be assisting with software implementations, installation and configuration of new servers, deployment of software updates and release upgrades. You will use your strong technical, analytical and customer service skills to partner with financial institutions and their 3rd party IT vendors on software installations or upgrades, convey technical server requirements or configurations and escalated issues from the team. 

This position will require a strong understanding of technical troubleshooting and an aptitude for working with Microsoft Windows Servers. This position is vital for our clients to ensure a proper installation or upgrade of our products and services and provide valuable troubleshooting for technical issues. This position will work from Springfield, MO or Remotely within the U.S. 

What you’ll be responsible for:

  • Performs necessary analysis to develop automation specifications for projects. Defines the system and functional requirements. 
  • Implements and monitors implementation projects from initiation through delivery. 
  • Ensures that implementation projects are completed on schedule.
  • Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
  • Interacts with technical teams to convey business requirements.
  • Performs application, system and regression tests.
  • Maintains effective communication with customer to project completion.
  • May provide assistance in the areas of training, staff meetings and internal written documentation or procedures.
  • May perform other job duties as assigned. 
What you’ll need to have:

  • Minimum of 5 years of IT experience providing technical troubleshooting or technical support.
  • Must have technical experience with Microsoft Windows Servers (2016/2019/2021).
  • Must have the ability to work after hours and on weekends for server upgrades and replacements as needed.
  • Must be able to travel up to 30% for implementations, trainings or meetings.
What would be nice for you to have:

  • Bachelor's Degree in a CIS-related discipline.
  • Microsoft PowerShell Scripting experience.  
  • Jack Henry Core Director application experience.     
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.