General information

JobID: 9221

Position Level: Individual Contributor

Team: Information Technology

Position Type: Regular

Working Time: Full-Time

Locations: Allen, Texas, Remote, Remote

Travel Requirements: 10%

Description & Requirements

Symitar, a Jack Henry & Associates brand, is currently looking for an Advisory Technical Business Analyst to join our Episys Product Management team.  This role contributes to the software development process by ensuring complete and accurate documentation of system requirements.  This includes activities such as business problem analysis, user requirements walk throughs, and gathering use cases that you will use to recommend business solutions meeting the customers need.  The Advisory Technical Business Analyst also serves as a liaison between subject matter experts, customers and development departments during the product development phase.


  • 10 years of experience as a Business Analyst, Quality Analyst, Systems Analyst or Programmer Analyst. 
  • Previous work experience in a commercial software environment.
  • Must have experience working on Core Financial Systems.


  • Direct knowledge of Credit Union Lending and/ or Operations
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, Information Sciences, or related field preferred.
  • Previous UML (Unified Modeling Language), systems analyst experience, technical analysis or modeling experience is preferred.
  • Financial services or logistics industry experience.
  • Excellent communication and customer interaction skills.
  • Excellent knowledge of Microsoft Office applications.
  • Good grammar and writing skills.
  • Able to define system, functional and non-functional requirements.
  • Able to interact with and communicate well with other technical associates.
  • Experience in Agile, such as SCRUM, or Waterfall software development methodologies.
  • Creation, as well as execution, of use cases is strongly preferred.


  •  Interacts with customers to gather system requirements.
  • Defines the system and functional requirements of the product.
  • Prepares business requirements and functional specifications.
  • Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
  •  May perform application, system and regression tests.
  • Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
  • Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
  • Interacts with technical teams to convey business requirements.
  • Works with industry research groups to prepare for product trends.
  • May assist less experienced peers.  May act as a team lead.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.