General information

JobID: 8762

Position Level: Individual Contributor

Team: Business Operations

Position Type: Regular

Working Time: Full-Time

Locations: Elizabethtown, Kentucky, Louisville, Kentucky

Description & Requirements

Jack Henry & Associates is seeking an experienced Administrative Business Partner to join our Consolidated Contact Center, supporting our Sr. Director and leadership team.  In this role, the ABP supports the Sr. Director’s vision, strategic planning and execution of all Call Center operations.

To be successful in this role, candidate needs to demonstrate a strong ability to anticipate situations, lead and motivate others while being flexible and adaptive of their manager’s changing needs.

This position will be located in Elizabethtown or Louisville, KY and has the flexibility to work remotely two days a week.


  • B.A. (or equivalent degree) required or H.S. Diploma, A.A. or A.S. and 2-4 years of additional administrative support experience. 
  • A minimum of 2 years of experience in an administrative support role. 


  • Polished, professional and service-oriented demeanor at all times.
  • Clarified and confident ethical standards that guide decision making in ambiguous circumstances.
  • Comfort functioning in a role that requires a high degree of flexibility with the ability to independently interpret policies and solve non-routine, complex issues under minimal supervision (balanced with willingness to request clarification/assistance when difficulties arise.)
  • Flexibility to take on a wide range of responsibilities to support assigned management/department with
  • Ability to establish work flow priority based on assessment of tasks and consideration of interdepartmental needs.
  • Aptitude for working in collaborative team environments with a focus on maturity, proactive communication, relationship building skills and resiliency.
  • Curiosity and proactive learning mindset to support continuous growth both personally and for the business.
  • A “Self-starter” mindset that takes initiative to continuously improve processes for ongoing effectiveness of the department and company as a whole.
  • Provide support to the team with various projects which will require ability to manage multiple, concurrent tasks with the highest levels of professionalism, confidentiality, timely turn-around and client service.
  • Solutions-oriented approach to departmental/company challenges with the ability to identify/analyze scope of challenge, determine approach, compile data and prepare reports and positive-change recommendations.
  • Strong communication skills, verbal and written.


  • Provide non-routine project-based and administrative support to Sr. Director, management, work team and/or department, handling high volume of competing administrative task requests (via multiple clients) that require professional discernment on appropriate urgency/prioritization to complete.
  • Provide extensive calendar support to Sr. Director requiring prioritization of multiple calendars with effective communication across various stakeholders throughout the company.
  • Prepares reports and statistics based on information compiled from various sources on a regular basis.
  • Represents Sr. Director, leadership team, and department staff to internal and external clients regularly interacting to coordinate departmental/manager business needs.
  • Responsible for Departmental/Senior Leader meeting attendance, minute taking and follow up action coordination/tracking.
  • Assist in the management of the budgeting and contracting processes
  • Provides department with administrative support, including but not limited to: coordinating schedules and appointments, organizing travel arrangements, drafting documents, and establishing agendas.
  • Analyzes unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to revise established procedures.
  • Handles confidential material relevant to company operations.
  • Reviews and answers correspondence.
  • Conducts special analytical projects to assist professionals within the department.
  • Independently coordinate multiple on-going conferences and off-site meetings/events for departmental staff.
  • Arranges use of conference rooms and use of outside facilities.
  • Collaborates with various staff and departments to complete special projects.
  • Studies management methods in order to improve workflow, simplify reporting procedures, or implement cost reductions.
  • Promotes a positive atmosphere and work environment in the department.
  • May be required to handle and ship items via UPS, USPS, or other means.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.