General information

JobID: 11211

Position Level: Manager

Team: Business Operations

Position Type: Regular

Working Time: Full-Time

Locations: Monett, Missouri, Springfield, Missouri

Travel Requirements: 10%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Accounting Client & Product Support Manager will join our Accounts Receivables & Client/Product support team responsible for contract management and billing analysis for our clients, CRMs, and Sales. As a leader, you will oversee the team’s efforts and maintain open and effective communication with business leaders and agents to promptly resolve issues and facilitate positive and productive relationships. The ideal candidate will have strong written, verbal, and interpersonal skills to report findings to various levels of leadership using a variety of reporting formats. You will also have excellent Excel and system skills to report data, review proposed contracts, analyze business needs, and consider process improvements.

This position will be filled to work at the following Jack Henry office locations: Monett, MO or Springfield, MO. 

The target salary range for this position is $60,000 – $80,000, based on location and experience.

If you are interested in this position, please apply on or before July 6, 2022.

What you’ll be responsible for: 
  • Ensure close working relationships are built and maintained with all clients, CRMs, and internal associates, facilitating the long-term viability of the customer relationship in regard to their billing.
  • Oversee the research and resolution of accounting related questions relating to contracts, billing, and disputes.  
  • Oversee the research on unapplied payments and open credits, issue refunds, apply credits or deposits to invoices, resolve past due balances, make adjustments to customers’ accounts receivable records, or process contract terminations.
  • Ensures all issues are properly identified and tracked. Oversee research and resolution of reported billing issues.
  • Prepare various monthly reports including financial analysis.
  • Manage special projects as assigned.
  • May perform other job duties as assigned.  
What you’ll need to have:
  • A minimum of 7 years of experience in Account Receivables and/or collections. 
  • Customer/Client service experience in a finance setting. 
  • Leadership experience. 
  • Experience with data collection and reporting.
  • Ability to identify and implement procedural improvements.
  • Ability to meet aggressive deadlines and handle multiple and complex projects.
  • Ability to travel up to 10% to attend JHA meetings, trainings, and/or professional conferences.
What would be nice for you to have:  
  • Financial institution experience. 
  • Bachelor’s degree.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 

Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.