General information

JobID: 9917

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Remote, Remote

Travel Requirements: 0%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

 

We are seeking a Technical Support Engineer to join our EPS team. In this role, you will be responsible for providing technical engineering support on various projects in support of our software customers who are utilizing EPS Application Programming Interfaces (APIs) and web services. To be successful in this role, you must have a firm grasp on general technology, and possess strong problem solving and research skills as the customers you will be supporting will frequently have strong technical backgrounds in engineering. The ideal candidate will have exposure to technical projects that utilize Web Services, API’s, SOAP, and JSON. This position will be worked remotely from the United States.

What you’ll be responsible for:

  • Provides technical assistance to customers on the web services and API’s they are developing to for their project.  Provides support to customers/users if product issues are encountered.  Analyzes the problem as described by the customer and determine the best course of action.
  • Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software where the user has a technical background.
  • Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customers to determine appropriate action.  May prepare test environment and test new enhancements or other internal quality testing.
  • Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in online training programs.
  • Manages and drives multiple technical projects providing weekly updates to management until completion.
  • May perform other job duties as assigned.

What you’ll need to have:

  • Must have a minimum of 18 months in technical support, engineering, or troubleshooting.
  • Must have customer-facing experience in a technical role.
  • Knowledge of web services technology, API’s (JSON and SOAP formats).
  • Comfortable with scheduling and leading technical conference calls with customers.

What would be nice for you to have:                                         

  • Associate’s or bachelor’s degree.
  • Familiar with the following technologies: Ready API, SoapUI, WCFStorm, Salesforce,
  • SQL query and relational databases.
  • Understanding of the Payments/Banking Industry around mobile check deposits and Automated Clearing House (ACH).
  • Familiar with product integration of 3rd party systems.
  • Familiar with leading and managing projects.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. 


Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.


Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 


Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

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